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Get help from the NoMask app’s AI support assistant or contact the support team by email.

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AI assistant

The AI support assistant in the NoMask app can answer anything covered here: models and live pricing, parameters, errors, billing, key management. When you’re signed in, it can also look up your transactions, verify payments with the provider, and fix a stuck payment status.

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Email support

Reach a human at support@nomask.ai. The AI assistant can also forward your issue with full context if you ask it to.

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Reporting a problem well

  • Include the X-Request-Id header value of the failing request; it lets us trace exactly what happened.
  • Include the HTTP status and the error.code from the response body.
  • For payment issues, include the transaction reference (starts with CREDIT_FW_ or CREDIT_NP_ for new credit purchases).
  • Never include your API key. We never need it and will never ask for it.