> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nomask.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Where to get help: AI assistant, email, and what to include in reports.

Get help from the NoMask app’s AI support assistant or contact the support team by email.

## AI assistant

The AI support assistant in the [NoMask app](https://nomask.ai) can answer anything covered here: models and live pricing, parameters, errors, billing, key management. When you're signed in, it can also look up your transactions, verify payments with the provider, and fix a stuck payment status.

## Email support

Reach a human at [support@nomask.ai](mailto:support@nomask.ai). The AI assistant can also forward your issue with full context if you ask it to.

## Reporting a problem well

* Include the `X-Request-Id` header value of the failing request; it lets us trace exactly what happened.
* Include the HTTP status and the `error.code` from the response body.
* For payment issues, include the transaction reference (starts with `CREDIT_FW_` or `CREDIT_NP_` for new credit purchases).
* Never include your API key. We never need it and will never ask for it.


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